Refund Policy (United States)

Last Updated: January 19, 2026

This Refund Policy applies to customers located in the United States and explains when
iptvsmartersprousa.com (“iptvsmartersprousa.com”, “we”, “us”, or “our”)
may approve a refund for our IPTV software/service access (the “Service”).
This policy is incorporated by reference into our Terms of Service and should be read together with them.

Important: Because the Service is digital and access is typically delivered immediately after purchase,
all sales are generally final once your subscription is activated and the Service has been used, except where required by applicable law or as stated below.
In the United States, refund rights can depend on the facts of the purchase and the laws of your state. :contentReference[oaicite:0]{index=0}

1. General Policy

We work hard to deliver a reliable Service. Due to the nature of digital services and immediate access upon activation,
we generally do not provide refunds after activation and use. However, we may consider refunds in limited circumstances
described in this policy.

2. Free Trial (If Offered)

If we offer a free trial, we encourage you to use it before purchasing. A trial is the best way to confirm
device compatibility, app performance, and whether the Service meets your expectations. Trial availability and rules
(if offered) will be shown on our website or provided by support.

3. When a Refund May Be Approved

Refunds may be considered, at our discretion, in these situations:

• Major Service Outage: The Service is fully unavailable due to an issue on our side for more than
  72 consecutive hours (not caused by your internet provider, device, VPN/proxy, local network, or misconfiguration).
• Non-Delivery of Access: You paid, but you did not receive access credentials/activation,
  and our support team cannot resolve the issue within a reasonable time (typically 48 hours).
• Billing Errors: You were charged incorrectly due to a verified system error
  (for example, duplicate charges for the same subscription period).

4. Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind after purchase, once access is delivered/activated and the Service is used.
• Dissatisfaction with channel lineup/content availability or personal preferences.
• Issues caused by your internet speed, ISP throttling, Wi-Fi problems, device limitations, VPN/proxy use, or incorrect setup.
• Minor interruptions, temporary buffering, or brief outages.
• Specific channels/features being temporarily unavailable due to factors outside our control.
• Failure to cancel before a renewal date.
• Violations of our Terms of Service or Acceptable Use Policy.

5. How to Request a Refund

To request a refund, contact our support team using the contact details listed on our website
within 7 days of the transaction date (or within 7 days of the issue you are reporting).
Include:

• Your registered email address and username (if applicable).
• Transaction date and the subscription plan purchased.
• A clear explanation of the issue and the steps you already tried.
• Supporting evidence (screenshots, error messages, or logs when relevant).

We review requests case-by-case and typically respond within 5–7 business days.
Submitting a request does not guarantee approval.

6. Refund Processing

If approved, refunds are issued to the original payment method whenever possible and typically take
7–14 business days to process. Timing can vary depending on your bank, card issuer, or payment provider.

7. Canceling a Subscription (Stopping Future Renewals)

You may cancel a subscription at any time to prevent future renewal charges (through your account dashboard if available,
or by contacting support). Cancellation stops future billing but does not automatically entitle you to a refund for the current
or prior billing period. Unless required by applicable law, we do not offer prorated refunds.

8. Billing Disputes and Chargebacks

If you believe there is a billing error or unauthorized charge, contact us first so we can investigate and help resolve it.
You may also have rights to dispute certain credit card billing errors with your card issuer under federal rules,
which typically require timely notice to the issuer. :contentReference[oaicite:1]{index=1}

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
Your continued use of the Service after changes are posted means you accept the updated policy.

10. Contact Us

If you have questions about this Refund Policy, please contact us using the contact information provided on our website.

Consumer note: General U.S. consumer guidance about returns/refunds and resolving disputes is available from the Federal Trade Commission.